LifePower Return Policy
At LifePower, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return an item. Our return policy is designed to be straightforward and customer-friendly, while also considering the nature of the products we sell.
Printed Books Return Policy
Customers have the right to return printed books within 7 days. The countdown starts from the date you receive your book.
Condition of Returned Books:
To be eligible for a return, the printed book must be in the same condition that you received it. It must also be in the original packaging. Books that are returned damaged, or not in their original condition, may be subject to partial refunds or denial of the return request.
Return Shipping Costs:
The buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. When you return an item, you should consider using a trackable shipping service or purchasing shipping insurance. LifePower Bookstore is not responsible for items lost or damaged during return shipping.
Shipping Time Frame:
Orders are processed and shipped within 7-14 business days, depending on the destination country. Please note that this is an estimated delivery time frame and actual delivery times may vary.
Once your order is shipped, you will receive a confirmation email containing the tracking information for your package. We encourage you to monitor the tracking to ensure you are available to receive your shipment
Digital Books Return Policy
Due to the nature of digital content, we cannot accept returns or provide refunds for any digital book purchases. We encourage our customers to review the book description and any available previews before making a purchase.
Access to Digital Books:
Upon completing your payment for digital books, access to the purchased content will be sent immediately to the email address you entered at the time of purchase.
Ensure Accurate Email Information:
You must provide a valid and accurate email address during the checkout process to ensure the prompt delivery of your digital content. LifePower Bookstore is not responsible for delays or non-delivery of digital content due to incorrect email information provided by the customer.
Downloading Your Digital Books:
The email you receive will contain detailed instructions on how to download or access your digital books. Please follow these instructions carefully. If you encounter any issues with downloading or accessing your digital books, please contact our customer support team for assistance.
If you do not receive an email with access to your digital book purchase within a few minutes after making the payment, please check your spam or junk email folder. If the email is not found, please contact customer support to verify the email address on file and resolve any issues.
We are committed to ensuring that you can enjoy our digital books as soon as possible. If you have any questions or require further assistance, our customer support team is ready to help.
How to Initiate a Return
To initiate a return, please contact our customer service team at firstname.lastname@example.org
. Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your return request and, if approved, will provide you with a return authorization and instructions on how to proceed.
Ship the Item:
Package the item securely and include any forms provided by our customer service team. Ship the item to the address specified in the return instructions.
Once we receive your returned item and inspect it, we will process your refund. Refunds will be credited to the original method of payment. Please allow up to 14 business days for the refund to be processed.
For further assistance, please don’t hesitate to contact our customer support team.
Thank you for choosing LifePower.